Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you visit the Housekeeping Education website or enrol in the Certificate in Housekeeping online course. By using this website or creating an account, you agree to the practices described below.
This policy complies with Australian Privacy Principles (APPs), the EU General Data Protection Regulation (GDPR), and general international privacy expectations.
1. Information We Collect
We collect information necessary for enrolment, account management and delivery of the Course, including:
- Personal details: name, email address, country, phone number (optional).
- Account information: username, password and learning activity.
- Course usage: lessons viewed, progress, quiz submissions and certificate eligibility.
- Payment details: processed securely by Stripe. We do not store your card numbers.
- Technical information: IP address, device type, browser, operating system and access logs.
We only collect information you choose to provide or that is necessary to deliver our services.
2. How We Use Your Information
We use your information for the following purposes:
- to create and manage your account;
- to deliver the Course and personalised learning features;
- to verify completion and issue certificates;
- to communicate with you about updates or issues;
- to process payments via Stripe;
- to improve the website and Course content;
- to comply with legal obligations when required.
We do not sell your data to any marketing company or external advertiser.
3. Payment Processing (Stripe)
Payments are processed securely through Stripe or another trusted payment provider. You will be redirected to the provider’s payment page to complete your purchase.
We do not see, store or have access to your full credit card or debit card details. All financial information is handled according to Stripe’s security standards and privacy policies.
4. Cookies and Analytics
We may use cookies and analytics tools to remember your login session, monitor website performance and understand how users interact with the Course. This helps improve platform speed, usability and content relevance.
You may disable cookies in your browser, but this may affect the website’s ability to function correctly.
5. When We Share Your Information
We may share limited information with:
- trusted service providers such as hosting companies, learning platforms and payment processors;
- technical support partners assisting with system maintenance;
- legal authorities if required by law.
We do not share your information with advertisers or unrelated third parties.
6. Data Storage and Retention
We store personal data for as long as necessary to operate your account and comply with legal requirements. You may request deletion at any time, subject to lawful retention obligations.
7. International Users and Your Rights (GDPR / APPs)
If you live in the EU, UK or another region with privacy rights, you may request:
- access to your personal information;
- correction of inaccurate data;
- deletion of your account (“right to be forgotten”);
- restriction of processing;
- data portability;
- withdrawal of consent.
We may need to verify your identity before processing your request. Requests will be handled within reasonable timeframes according to applicable laws.
8. Children’s Privacy
The Course is not intended for individuals under 18 unless supervised by a parent or legal guardian. We do not knowingly collect personal information from minors without consent.
9. Links to External Websites
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Visiting external sites is at your own discretion.
10. Data Security and Limitations of Responsibility
We take reasonable and practical steps to provide a secure environment, including reputable hosting, encrypted connections and administrative safeguards. However, no online system can be guaranteed to be completely secure, and we cannot promise absolute protection of your personal information.
This applies to all users, including those located in Australia, the European Union, the United Kingdom, Asia, North America and other international regions. Cybersecurity risks exist globally, and no organisation can eliminate them entirely.
By using this website, you acknowledge that you share information at your own discretion and that online data transmission is never completely risk-free.
To the fullest extent permitted by law in Australia, the EU and other jurisdictions, we are not responsible for:
- unauthorised access, hacking, malware or cyber attacks beyond our reasonable control;
- data breaches affecting third-party providers such as Stripe, hosting services or analytics tools;
- loss, alteration or disclosure of information due to events outside our direct control;
- hardware or software failures affecting user devices;
- any indirect or consequential loss arising from a security incident.
If we become aware of a security issue affecting users, we will take reasonable steps to assess the situation and follow any legal obligations that apply.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page. Continued use of the website means you accept any updated terms.
12. Contact Information
If you have any questions about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us:
Housekeeping Education
Email:
Last updated: 10.11.2025.